Remote Helpdesk Support
Day-to-day IT issues handled promptly — password resets, software problems, connectivity, and more — so your staff stays productive and focused.
The Partnership Model
The Best of Both Worlds
Most MSPs give you a help desk and a portal. ITCC gives you that — plus a seasoned IT professional who already knows your infrastructure and treats your organization like a long-term client.
Step 1: Discovery with ITCC
You start with a conversation with Christopher. We assess your environment, understand your goals, and determine what level of managed IT coverage makes sense for your organization.
Step 2: Introduction to Our MSP Partner
ITCC refers you to our trusted MSP partner, who sets up the managed services agreement, deploys the tooling and monitoring platform, and manages the account relationship.
Step 3: ITCC Does the Work
Our MSP partner contracts ITCC to serve as the technical resource for your account. Christopher handles the hands-on IT work — giving you continuity with someone who knows your environment.
Why This Model Works Better for You
A standard MSP gives you a ticketing system and a rotating pool of technicians who've never seen your environment before. This model gives you all the infrastructure and tooling of a professional MSP — plus a dedicated consultant with 20+ years of experience who is personally accountable to your organization. You get the platform. You get the expertise. And you deal with someone you already trust.
Who It's For
You Shouldn't Need a Full-Time IT Staff
Most small businesses and organizations can't justify a full-time IT hire — but they still need real IT expertise. That's exactly the gap this model fills.
Churches & Nonprofits
Keep your network, streaming, donor management, and email running without a dedicated tech person on staff. We understand the budget realities and compliance needs of faith-based organizations — ITCC was built on serving them.
Healthcare & Dental Offices
HIPAA compliance demands active, ongoing IT management — not a one-time setup. Monitoring, patch management, backup verification, and defensible compliance posture, handled continuously.
Small & Mid-Size Businesses
Whether you have 5 employees or 50, your team deserves reliable IT support without the overhead of a full-time hire. Predictable monthly pricing makes budgeting straightforward.
Professional Services Firms
Law firms, accounting offices, and financial services firms handle sensitive client data that demands both security and uptime. We provide the oversight your clients expect you to have.
Service Coverage
What Gets Managed
Through the partnership, every layer of your IT environment is covered — monitored, maintained, and reported on consistently.
Patch Management
OS and application patches applied on a regular cadence — closing the known vulnerabilities attackers exploit before they become a problem.
System Health Monitoring
Proactive monitoring of servers, network devices, and endpoints — issues identified and addressed before your users feel them.
Endpoint Protection
Antivirus and EDR (Endpoint Detection & Response) deployed and managed across all devices — threats caught and stopped before they spread.
Backup Monitoring & Verification
Backup jobs monitored daily, restore capability verified regularly. If a backup fails, you know immediately — not when you need to recover.
Monthly Health Reports
Plain-language monthly reporting — what was monitored, what was fixed, what's coming up, and where your biggest risks currently sit.
Strategic vCIO Advisory
Scheduled advisory calls with Christopher to build your technology roadmap, plan hardware refresh cycles, and make confident IT budget decisions.
Priority Incident Response
Managed clients go to the front of the line when something critical happens. Your downtime is minimized because your environment is already known.
Additional Scope — Quoted Separately
The following are scoped and priced separately based on your specific environment:
Microsoft 365 or Google Workspace Administration
Full tenant management, user lifecycle, security hardening, and licensing for M365 or enterprise Gmail environments — quoted based on user count and complexity.
On-Site Infrastructure Management
Management of on-premises equipment — firewalls, network switches, wireless access points, and servers — quoted based on device count and type.
Ready to stop putting out IT fires?
Let's have a conversation about your environment and what proactive, professional managed IT could look like for your organization.